Welcome to 01.AI Platform !
Yi Series Model available on the 01.AI platform are generative artificial intelligence question-answering technology service (hereinafter referred to as the "Service") launched and operated by Beijing Lingyiwanwu Technology Limited (hereinafter referred to as " we " ) based on big model technology. We are fully aware of the importance of personal information to you, and your trust is very important to us. We will strictly abide by the requirements of laws and regulations to take corresponding security measures and protect the security of your personal information. Based on this, we have formulated the "Privacy Policy of 01.AI Platform" (hereinafter referred to as "this Policy") to help you fully understand how we will collect, use, share, store and protect your personal information and how you can manage your personal information during your participation in the use of this service, so that you can make better choices.
Before officially starting this service, please be sure to carefully read and understand this policy, especially the terms marked in bold, to ensure that you fully understand and agree before starting to use it. In addition to this policy, in specific scenarios, we will also explain the corresponding information collection purpose, scope and usage methods to you through instant notifications (including pop-ups, page prompts, etc.), function update instructions, etc. These instant notifications and function update instructions constitute part of this policy and have the same effect as this policy. We will try our best to explain the professional terms involved in this policy to you in a concise and popular way so that you can understand. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information at the end of this policy.
This policy will help you understand the following:
I. Scope of application of this policy
II. How we collect and use your personal information
III. How do we share, transfer, and publicly disclose your personal information?
IV. How do we protect and store your personal information?
V. How do you manage your personal information?
VI. Special Agreement on User Information of Minors
VII. Updates to this Policy
8. How to contact us
We will collect and use your personal information for the following purposes as described in this policy . We understand that the conversation information you enter , the information feedback you submit, and other information you provide to us (including pictures, videos, etc.) may contain other people's personal information. In this case, please be sure to obtain the legal authorization of others before providing it to avoid improper disclosure of other people's personal information.
2.1.1 We provide you with services through your account on the 01.AI platform . In order to create a platform account , you need to provide us with the following necessary information: mobile phone number, name. If you refuse to provide the above necessary information, you will not be able to create a platform account , and you will not be able to use our products directly or by calling the API interface . You can only use the browsing service. In addition, you can choose whether to provide your company name, position, email, phone number, country, region and city, specific application scenarios, user experience and recommender. We further clarify that the mobile phone number you submit will also be used to receive verification codes when you log in, bind your account, and retrieve your password, and as one of the contact methods you and we specify, for receiving relevant business notifications (such as new product launches, service changes, etc.).
2.1.2 You can use the bound mobile phone number to complete the account login by verifying the verification code. At the same time, we may enrich the optional range of third-party accounts in the future to improve your login convenience .
In order to better provide you with services and achieve product compliance, we may need to conduct real-name authentication on you . We will complete the real-name authentication through your mobile phone number, mobile phone verification code or WeChat account information. During the real-name authentication process, we may need to verify your real identity information with a third-party authentication agency that provides authentication services. This information is only used for the purpose of completing real-name authentication or for other purposes specified by laws and regulations, and will not be used for other purposes without your express authorization. If you fail to complete the real-name authentication, we may limit, suspend or terminate your service to you.
After you have created a platform account , you can interact with our 01.AI Platform or generate content by calling the API interface or through the dialog box. We will automatically receive and record the text, pictures or video information you voluntarily input during the interaction with the 01.AI Platform, and use this information to output content to you to provide human-computer interactive dialogue and content generation services. During the use of the service , you can also evaluate the content output by the 01.AI Platform. We will collect your evaluation information, including the error reasons you actively submit, in order to continuously improve the output content quality of the 01.AI Platform.
If you refuse us to collect and process the aforementioned personal information, please enter the aforementioned information with caution, but this may affect your normal use of some or all of the functions provided by the 01.AI Platform**.**
In order to provide you with a continuous and consistent user experience and ensure service quality, we will record your personal usage history, including the information you input and the generated content based on the above information. You can find and manage your usage history that you have not deleted . Please be aware that in order to comply with relevant laws and regulations and fulfill network information security obligations, we will retain your usage history and generated content within the time permitted by law .
To ensure the normal operation of this service, we may collect log data generated during your use of this service (including your browser information and type, the date and time of your request, and how you interact with our website), usage information (your location, such as client date and access time, server date and access time, type of computer or mobile device, network information), device information (including the device information, operating system and browser type you are using), cookies, etc. to help us analyze the service situation and further help us effectively enhance your user experience. In particular, we promise not to use cookies for any other purpose other than the purposes described in this policy. We use cookies mainly to ensure the security and efficient operation of the service experience, which allows us to confirm the security status of your account, troubleshoot abnormal situations related to crashes and delays, and help you save the steps and processes of repeatedly filling out forms and entering search content.
To improve the security of this service, protect the personal safety, property safety, and account security of you or other users or the public, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, malicious programs, and more accurately identify violations of laws and regulations or relevant agreements and rules, we and our affiliates will collect your device information and log information, and may use or integrate your device information and log information to comprehensively judge your account and usage risks, perform identity authentication, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
may collect your comments and feedback, provided that they are de-identified and cannot be re-identified, to improve the quality of conversations on the 01.AI Platform and optimize the service experience. If you refuse to provide us with the aforementioned information, you may not be able to enjoy the additional services we provide to you, but you can still use the basic functions of this service normally.
2.8.1 We will use technical means to perform necessary de-identification or anonymization processing on personal information in accordance with the requirements of relevant laws and regulations, and the processed information will not be able to accurately identify the specific personal information subject. Please understand and agree that, without disclosing your personal information and not violating relevant laws and regulations, we have the right to analyze and use user data, including but not limited to using technically processed dialogue information to improve the ability of the 01.AI Platform to understand your input content, so as to continuously improve the speed and quality of the 01.AI Platform's recognition and response, and improve the intelligence of the 01.AI Platform.
2.8.2 When we display your personal information, we will use necessary methods, including content replacement, anonymization, de-identification, etc. to desensitize your information and display it in order to protect the security of your information.
2.8.3 When we want to use your personal information for other purposes not specified in these Personal Information Protection Rules, or use information collected for specific purposes for other purposes, we will ask for your consent in advance. Please understand that the services we provide to you will be constantly updated and changed. If you choose to use other functions not listed in these Personal Information Protection Rules, before we collect your personal information, we will explain to you in detail the purpose, method, and scope of information collection in a reasonable manner and ask for your explicit consent. If you do not agree to provide the above information, you may not be able to use the relevant services.
Please note: In the following circumstances, the collection and use of personal information does not require your prior authorization and consent:
2.9.1 Directly related to national security and national defense security;
2.9.2 Directly related to public safety, public health, and major public interests;
2.9.3 Directly related to criminal investigation, prosecution, trial and execution of judgment;
2.9.4 Necessary for the performance of statutory duties or obligations;
2.9.5 For the purpose of protecting your or other individuals’ life, property and other major legal rights and interests, but it is difficult to obtain their consent;
2.9.6 The personal information collected is disclosed to the public by you on your own initiative;
2.9.7 Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
2.9.8 Carry out news reporting, public opinion supervision and other activities for the public interest and process personal information within a reasonable scope;
2.9.9 Necessary for entering into or performing a contract to which you are a party, or for providing you with services as required by you;
2. 9.10 Necessary for maintaining the safe and stable operation of the services provided, such as discovering and handling service failures;
2.9.11 Other circumstances prescribed by laws and regulations.
Certain modules and functions in our products and/or services will be provided by service providers. For this purpose, we may share some of your personal information with partners to provide better customer service and user experience. When we cooperate with such partners, we will abide by the following principles: (1) The principle of legality and minimum necessity : data processing should have a legal basis, a legitimate purpose, and be limited to the minimum scope to achieve the processing purpose; (2) The principle of maximizing the user's right to know and decision-making power : during the data processing process, we fully respect the user's right to know and decision-making power regarding the processing of their personal information; (3) The principle of maximizing security assurance capabilities : we will take necessary measures to ensure the security of the personal information we process, carefully evaluate the purpose of the partners' use of data, conduct a comprehensive assessment of the security assurance capabilities of these partners, and require them to comply with the relevant requirements of the cooperation agreement.
We may entrust authorized partners (such as technical service providers, authorized partners, etc.) to process your personal information so that the authorized partners can provide you with certain services or perform functions on our behalf. We will only entrust them to process your information for the legitimate, legitimate, necessary, specific and clear purposes stated in this policy statement. Authorized partners can only access the information required to perform their duties, and we will require them through an agreement not to use this information for any other purpose beyond the scope of the entrustment. If the authorized partner uses your information for purposes not entrusted by us, it will obtain your consent separately.
Our authorized partners include :
Third-party service providers : In order to provide you with the real-name authentication service described in Section 2.2 of this Privacy Policy , we may entrust a third-party service provider to process your personal information, including: your mobile phone number and the verification code you received. We will require the third-party service provider to only use your personal information for the purpose of completing real-name authentication or for other purposes prescribed by laws and regulations , and not to use your personal information for any reason other than this purpose .
necessary personal information with our affiliates to enable certain features of the Service to be provided to you , subject to the purposes stated in this Privacy Policy . If an affiliate changes the purpose of using and processing the personal information you provide , it will ask for your authorization and consent again.
In principle, we will not share your user information with other organizations and individuals, except in the following circumstances:
3.2.1 Sharing with your explicit consent : We will share your user information with other parties after obtaining your explicit consent.
3.2.2 Sharing necessary to fulfill legal obligations : We may share your user information with others in accordance with laws and regulations, litigation, arbitration, or requests made by administrative or judicial authorities in accordance with the law.
3.2.3 Sharing when necessary for entering into or performing a contract to which you are a party .
In principle, we will not share your user information with other organizations or individuals. However, if we merge, acquire, or go bankrupt with other legal entities, or if there is any other merger, acquisition, or bankruptcy liquidation, and if user information is transferred, we will require the new company or organization holding your user information to continue to be bound by this policy, otherwise we will require the company, organization, or individual to re-ask for your authorization and consent. If there is bankruptcy and no successor, we will delete the data in accordance with the law.
We will only publicly disclose your user information in the following circumstances:
3.4.1 With your full consent or based on your active choice, we may publicly disclose your user information; or
3.4.2 To protect the personal and property safety of the platform and its affiliated companies, users or the public, we may disclose your user information in accordance with applicable laws or platform-related agreements and rules. For example, if you sell counterfeit or pirated goods as a cloud market service provider, we may publicly disclose your store information and penalties.
In the following circumstances, providing user information to external parties does not require your prior authorization and consent:
3.5.1 Related to national security and national defense security;
3.5.2 Related to public safety, public health, and major public interests;
3.5.3 Related to criminal investigation, prosecution, trial and execution of judgment;
3.5.4 For the purpose of protecting your or other individuals’ life, property and other major legal rights and interests, but it is difficult to obtain their consent;
3.5.5 Personal information that you disclose to the public on your own initiative;
3.5.6 Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
3.5.7 Necessary for the performance of our statutory duties or obligations or in response to instructions from government agencies.
4.2 We will take reasonable and feasible measures to try to avoid collecting irrelevant user information. We will only retain your user information for the period required to achieve the purposes stated in this policy, unless permitted by law. After the above user information retention period, we will delete or anonymize your personal information.
If you have the following needs to review, correct or supplement your personal information, please contact us at yi@01.ai :
5.1.1 If you need to check the recent conversation history information and make corrections or additions to the conversation topic name;
5.1.2 If you wish to review, correct and supplement your account information, or query, manage (change, delete) the basic business information (basic information) and contact information submitted when using the Service.
If you have the following needs to copy personal information, please contact the customer service email:
5.2.1 If you need to copy your recent conversation history information;
5.2.2 If you need to query, manage (change, delete) the basic business information (basic information) and contact information submitted when creating and using the account service.
If you have the following request to delete personal information, please contact yi@01.ai :
5.3.1 If you need to delete your recent conversation history information;
5.3.2 If you need to delete the basic business information (basic information) and contact information submitted when using this service.
5.3.3 In the following circumstances, you may contact us and request us to delete other information:
(1) If our handling of user information violates laws and regulations;
(2) If we collect and use your user information without your explicit consent;
(3) If our handling of personal information seriously violates our agreement with you.
5.3.4 After you or we assist you in deleting the relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technology restrictions . We will securely store your personal information and limit any further processing of it until the backup can be cleared or anonymized.
5.4.1 You may contact us at yi@01.ai to change or withdraw the scope of your authorization for us to collect and process your personal information.
5.4.2 When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect our previous processing of personal information based on your authorization.
5.5.1 You can contact us at yi@01.ai and submit an application for account cancellation.
5.5.2 After you actively cancel your account, we will stop providing you with products or services and delete your personal information or anonymize it, unless otherwise provided by laws, regulations or industry regulatory rules.
5.6.1 For security reasons, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
5.6.2 In principle, we do not charge any fees for your reasonable requests, but we have the right to charge a certain fee at our discretion for repeated requests that exceed reasonable limits. We may reject requests for information that is not directly related to your identity, information that is repeatedly requested without reasonable reasons, or requests that require too many technical means (such as the development of new systems or fundamental changes to current practices), pose risks to the legitimate rights and interests of others, or are impractical.
We have the right not to respond to your above-mentioned rights request in the following circumstances:
5.8.1 Related to our performance of obligations prescribed by laws and regulations;
5.8.2 Directly related to national security or national defense security;
5.8.3 Directly related to public safety, public health, and major public interests;
5.8.4 Directly related to criminal investigation, prosecution, trial and execution of judgment;
5.8.5 We have sufficient evidence to show that you or other personal information subjects have subjective malice or abuse of rights;
5.8.6 For the purpose of protecting the life, property and other major legitimate rights and interests of you or other personal information subjects, but it is difficult to obtain the authorization and consent of the individual;
5.8.7 Responding to your or other personal information subjects’ requests will cause serious damage to the legitimate rights and interests of you, other personal information subjects or organizations;
5.8.8 Involving trade secrets.
If you have any questions or comments about the content of this policy, or any questions or comments about the above practices and operations, you can contact us by sending an email to yi@01.ai, and we will respond to your request within 15 days. If you are dissatisfied with our solution, you have the right to complain to applicable regulatory authority.
Personal information : any information related to an identified or identifiable natural person recorded electronically or otherwise, excluding information that has been anonymized.
Sensitive personal information : Sensitive personal information is personal information that, once leaked or illegally used, may easily lead to infringement of a natural person's personal dignity or endanger personal or property safety, including information such as biometrics, religious beliefs, specific identities, medical health, financial accounts, whereabouts, and personal information of minors under the age of fourteen.
Children : refers to minors under the age of fourteen.
Device information : including hardware model, hardware serial number, software list, application installation list, software installation list, unique device identification code IMEI, device MAC address, SIM card IMSI information, Android ID, MEID, OpenUDID, GUID, Bluetooth information, broadcast component communication information, ICCID, BSSID, SSID, operator information, sensors (gyroscope, gravity sensor, acceleration sensor, environmental sensor, optical heart rate sensor), clipboard. The actual collection situation shall prevail.
Log information : including time, user ID, session ID, session content, as well as IP address, browser type, telecom operator, language used, access date and time.
De-identification : refers to the process by which personal information is processed so that it cannot identify a specific natural person without the help of additional information.
Anonymization : refers to the process by which personal information is processed so that it cannot identify a specific natural person and cannot be restored.
Cookies : Cookies and similar device information identification technologies are commonly used technologies on the Internet. When you use this service, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect, identify and store information when you visit and use this product.